Effective Date: July 29, 2026
Professional Drainage Experts Landscaping, operating under the brand Professional Drainage Experts (“Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, submit a form, request an assessment, schedule an appointment, communicate with us, or use our services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you visit our website, submit a form, contact us, or request services:
First and last name
Phone number
Email address
Property address, city, or ZIP code
Property type
Description of drainage or water-management concerns
Photos, videos, or documents voluntarily submitted
Preferred appointment date or contact method
Communication history
Information related to estimates, appointments, projects, or services
Any other information you voluntarily provide
We may also automatically collect limited technical information, including:
Internet Protocol address
Browser and device type
Operating system
Referring website
Pages visited
Date and time of website activity
Cookie and analytics information
2. How We Use Your Information
We may use the information collected to:
Respond to assessment and inspection requests
Contact you about your drainage concerns
Schedule, confirm, or reschedule appointments
Prepare estimates or service recommendations
Provide project, technician, or service updates
Send appointment reminders
Respond to customer-support inquiries
Process billing or account-related communications
Send SMS or email communications based on your consent
Improve our website, services, and customer experience
Maintain business and transaction records
Protect against fraud, misuse, or security threats
Comply with applicable legal and regulatory requirements
We do not sell or rent your personal information.
3. SMS Consent and Text Messaging
Providing your phone number or submitting a form does not automatically constitute consent to receive marketing text messages.
You will only receive text messages according to the consent you voluntarily provide through the applicable SMS consent checkbox, written request, or other documented opt-in method.
Depending on the consent selected, text messages may include:
Appointment confirmations
Appointment reminders
Inspection or assessment updates
Estimate follow-ups
Service scheduling
Technician arrival notifications
Project updates
Billing notifications
Customer-care communications
Promotional offers, discounts, or service updates when separately authorized
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP to any text message. After opting out, you may receive a final confirmation message.
For assistance, reply HELP or contact us at +1 (714) 406-5424.
Consent to receive marketing text messages is not a condition of purchasing any product or service.
4. Mobile Information and SMS Consent Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
All other use-case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except aggregators and service providers necessary to provide text-messaging services.
SMS opt-in data and consent will not be sold, rented, transferred, or disclosed to third parties for their own marketing or promotional purposes.
5. How We May Share Information
We may share limited personal information with trusted service providers that help us operate our business, including:
Customer relationship management platforms
Scheduling and calendar providers
Website hosting providers
Email and text-messaging providers
Payment processors
Analytics providers
Customer-support providers
Contractors or subcontractors involved in an authorized project
Professional advisers, when reasonably necessary
These providers may only use the information as necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security safeguards.
We may also disclose information when reasonably necessary to:
Comply with applicable laws, regulations, subpoenas, or legal processes
Protect the rights, safety, property, or security of our business or customers
Investigate fraud, misuse, or security incidents
Complete a merger, acquisition, sale, or transfer of business assets, subject to applicable privacy requirements
We do not sell, rent, or trade personal information.
6. Cookies and Analytics
Our website may use cookies, pixels, analytics tools, and similar technologies to:
Operate website features
Remember user preferences
Understand website usage
Measure traffic and performance
Improve website functionality
Evaluate marketing and advertising effectiveness
You may control or disable cookies through your browser settings. Disabling cookies may affect the availability or functionality of certain website features.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, electronic storage system, or communication method can be guaranteed to be completely secure. You provide information electronically at your own risk.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
Respond to inquiries
Provide requested services
Maintain customer and project records
Meet accounting, contractual, insurance, or legal obligations
Resolve disputes
Enforce agreements
Protect legitimate business interests
Information may be deleted, anonymized, or securely archived when it is no longer reasonably required.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your data is collected or disclosed
Withdraw certain communications consent
Opt out of marketing communications
To submit a privacy request, contact us using the information provided below.
We may need to verify your identity before processing a request. Certain information may be retained when required for legal, accounting, contractual, security, or legitimate business purposes.
10. Email Communications
You may unsubscribe from promotional emails by using the unsubscribe link included in the email or contacting us directly.
You may continue to receive non-promotional messages concerning active appointments, estimates, projects, billing matters, customer-support requests, or other service-related communications.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy, security, content, or data practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Children’s Privacy
Our website and services are not directed to children under 13 years of age.
We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.
Updates will be posted on this page with a revised effective date. Your continued use of the website after an update indicates acknowledgment of the revised policy.
14. Contact Information
Professional Drainage Experts Landscaping
Operating under the brand Professional Drainage Experts
Address: 2761 Engel Dr, Los Alamitos, CA 90720, United States
Phone: +1 (714) 406-5424
Email: [email protected]
Primary Website: https://professionaldrainage.com
Assessment Website: https://estimate.professionaldrainageexperts.com
Terms and Conditions: https://estimate.professionaldrainageexperts.com/terms-and-conditions